CVE-2024-57727
SimpleHelp Path Traversal Vulnerability
SimpleHelp SimpleHelp
SimpleHelp remote support software v5.5.7 and before is vulnerable to multiple path traversal vulnerabilities that enable unauthenticated remote attackers to download arbitrary files from the SimpleHelp host via crafted HTTP requests. These files include server configuration files containing various secrets and hashed user passwords.
Ransomware groups exploiting CVE-2024-57727
Medusa is a ransomware-as-a-service operation active since June 2021 that has targeted over 300 victims across critical infrastructure sectors including healthcare, education, legal, and manufacturing using double-extortion, with attacks surging 42% between 20
Exploitation is attributed to these groups across their recorded activity. It does not follow that every organisation they listed was reached through CVE-2024-57727 — the source data does not record an entry point per incident.
Exploitation status
CISA Known Exploited Vulnerabilities
Listed by CISA on 13 February 2025. US federal agencies were required to remediate it by 6 March 2025. CISA records this vulnerability as known to be used in ransomware campaigns.
EPSS — exploitation probability
FIRST puts the probability of exploitation activity in the next 30 days at 95.2%, which is higher than 99.9% of all scored vulnerabilities. EPSS is a forecast of activity, not a measure of severity, and it is rescored daily.
CVSS vector
CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:N/A:N
Recent listings by these groups
Disclosures from the groups above, newest first.
Frequently asked questions
Is CVE-2024-57727 being exploited by ransomware groups?
Yes. CVE-2024-57727 is recorded as exploited by Medusa. Between them these groups account for 372 victim disclosures in this database. CISA also records this vulnerability as used in ransomware campaigns.
What does CVE-2024-57727 affect?
CVE-2024-57727 affects SimpleHelp SimpleHelp. SimpleHelp remote support software v5.5.7 and before is vulnerable to multiple path traversal vulnerabilities that enable unauthenticated remote attackers to download arbitrary files from the SimpleHelp host via crafted HTTP requests. These files include server configuration files containing various secrets and hashed user passwords.
How severe is CVE-2024-57727?
CVE-2024-57727 is rated HIGH with a CVSS base score of 7.5. EPSS puts the probability of exploitation in the next 30 days at 95.2%, higher than 99.9% of all scored vulnerabilities. It is listed in the CISA Known Exploited Vulnerabilities catalog, with a federal remediation deadline of 6 March 2025.
How should organisations respond to CVE-2024-57727?
Apply the vendor patch for SimpleHelp SimpleHelp as the first priority, and treat any internet-facing instance as the most urgent. Because this vulnerability is associated with ransomware activity, also review whether the affected systems were reachable before patching, rather than assuming that patching alone closes the incident.