Cyber Threat Intelligence
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CRITICAL · CVSS 9.9 CISA Known Exploited Vulnerability

CVE-2024-57726

SimpleHelp Missing Authorization Vulnerability

SimpleHelp SimpleHelp

SimpleHelp remote support software v5.5.7 and before has a vulnerability that allows low-privileges technicians to create API keys with excessive permissions. These API keys can be used to escalate privileges to the server admin role.

CVSS
9.9
CRITICAL
EPSS
8.6%
30-day exploitation
Ransomware groups
0
recorded exploiting
Published
15 Jan 2025
CWE-862

Exploitation status

CISA Known Exploited Vulnerabilities

Listed by CISA on 24 April 2026. US federal agencies were required to remediate it by 8 May 2026. CISA records this vulnerability as known to be used in ransomware campaigns.

EPSS — exploitation probability

FIRST puts the probability of exploitation activity in the next 30 days at 8.6%, which is higher than 94.6% of all scored vulnerabilities. EPSS is a forecast of activity, not a measure of severity, and it is rescored daily.

CVSS vector

CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:C/C:H/I:H/A:H

Frequently asked questions

Is CVE-2024-57726 being exploited by ransomware groups?

No ransomware group in this database is currently recorded as exploiting CVE-2024-57726.

What does CVE-2024-57726 affect?

CVE-2024-57726 affects SimpleHelp SimpleHelp. SimpleHelp remote support software v5.5.7 and before has a vulnerability that allows low-privileges technicians to create API keys with excessive permissions. These API keys can be used to escalate privileges to the server admin role.

How severe is CVE-2024-57726?

CVE-2024-57726 is rated CRITICAL with a CVSS base score of 9.9. EPSS puts the probability of exploitation in the next 30 days at 8.6%, higher than 94.6% of all scored vulnerabilities. It is listed in the CISA Known Exploited Vulnerabilities catalog, with a federal remediation deadline of 8 May 2026.

How should organisations respond to CVE-2024-57726?

Apply the vendor patch for SimpleHelp SimpleHelp as the first priority, and treat any internet-facing instance as the most urgent. Because this vulnerability is associated with ransomware activity, also review whether the affected systems were reachable before patching, rather than assuming that patching alone closes the incident.