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Cyber Threat
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Ransomware victim Technology

genesys.com

Listed by Scarlettgroup on · organisation based in United States

genesys.com

Disclosed
Oct 21, 2026
Leak-site listing date
Threat group
Scarlettgroup
4 victims listed
Country
United States
#1 most targeted
Sector
Technology

ThreatAI analysis

Compiled from this incident record and the threat intelligence profile for Scarlettgroup. Figures and technique mappings are quoted from the source data, not inferred.

Scarlettgroup listed genesys.com on its dark web leak site on 21 October 2026. Genesys Cloud Services specializes in cloud-based customer experience software for contact centers, AI support and business communications.

About genesys.com

Genesys Cloud Services, Inc. is a Cloud-based customer experience software specializing in contact centers, AI-powered customer support, and business communications.

Source record: ransomware.live

About the Scarlettgroup group

Scarlettgroup has listed 1 victims since October 2026.

Incident analysis

genesys.com was listed by Scarlettgroup ransomware, a group with 4 victims recorded in this database. The listing appeared on the group's leak site on October 21, 2026.

genesys.com is based in United States and operates in the Technology sector. United States ranks #1 worldwide for ransomware disclosures, with 10,137 victims in this database.

Sector context. Technology companies hold intellectual property, customer data, and source code — all highly valuable assets. A successful ransomware attack can also put downstream customers at risk through supply chain exposure.

Scarlettgroup typically follows a double extortion model: data is exfiltrated from the victim's systems before files are encrypted, so the victim faces two demands at once — pay to restore access, and pay to keep stolen data unpublished. The leak site, where this listing appeared, is the lever for the second demand.

Source. Public leak-site disclosures aggregated via the ransomware.live API. The disclosure date is when the listing was published, which can differ from the date of compromise. This site does not publish or link to stolen data. Last updated .

Frequently asked questions

Was genesys.com attacked by ransomware?

Yes. genesys.com was listed as a victim of the Scarlettgroup ransomware group on October 21, 2026. The organisation is based in United States and operates in the Technology sector. The disclosure appeared on the group's dark web leak site.

Which ransomware group attacked genesys.com?

genesys.com was attacked by Scarlettgroup ransomware. Scarlettgroup is one of the most active ransomware groups, having claimed 4 victims globally. The group typically employs a double-extortion model: encrypting the victim's files and threatening to publish stolen data.

When did the genesys.com ransomware attack occur?

The ransomware attack on genesys.com was disclosed on October 21, 2026. This date reflects when the victim was published on the threat group's leak site, which may differ from the actual date of initial compromise.

What data was stolen in the genesys.com ransomware attack?

The specific data stolen from genesys.com has not been independently verified by this platform. Ransomware groups typically exfiltrate data before encrypting systems and use the threat of publication to pressure victims. As a Technology organisation, genesys.com likely held source code, intellectual property, and customer data.

How can organisations protect against Scarlettgroup attacks?

To defend against Scarlettgroup and similar threat actors, organisations should: maintain regular offline backups tested for restoration; implement network segmentation to limit lateral movement; deploy multi-factor authentication on all remote access; use endpoint detection and response (EDR) tools; conduct regular phishing and security awareness training; and monitor threat intelligence feeds for indicators of compromise (IOCs) associated with active groups.